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Closing Your Airsoko Store – What Happens to Your Data
When you decide to close your Airsoko store, here’s how we handle your information:
Immediate Store Deactivation
Your store will be taken offline immediately and hidden from customers. You won’t lose everything right away.
Data We Keep and For How Long
- Your Account & Profile:- We keep your account details for 12 months. You can reactivate your store anytime during this period.
- Transaction & Payment Records: We securely keep records of your sales, payments, and invoices for 5 years. This is required for tax and accounting purposes.
- Customer Orders: We keep order information for up to 3 years to help with refunds, disputes, or chargebacks if needed.
- Marketing or Analytics Data: Any data we used for marketing or analytics is deleted or anonymized within 6 months.
- Your Account & Profile: We keep your account details for 12 months. You can reactivate your store anytime during this period.
- Transaction & Payment Records: We securely keep records of your sales, payments, and invoices for 5 years. This is required for tax and accounting purposes.
- Customer Orders: We keep order information for up to 3 years to help with refunds, disputes, or chargebacks if needed.
Permanent Deletion
After the retention period:
- Your account and profile information is permanently deleted.
- Customer and marketing data is either anonymized or deleted.
- Financial records remain securely stored for 5 years.
Your account and profile information is permanently deleted.
Security of Your Data
We keep all information secure while it’s stored, using industry-standard protection.
Before Deletion Notification
We’ll send you an email 30 days before permanently deleting your account and non-financial data, so you have a chance to download or save anything important.
